Frequently Asked Questions
Find answers to common questions about TripTerra
General Questions
TripTerra is a comprehensive travel marketplace that connects travelers with hotels, stays, tours, car hire services, events, and airline bookings. We provide a secure platform for discovering and booking amazing travel experiences worldwide.
Click the "Sign Up" button in the top right corner. Choose whether you want to register as a customer or vendor, fill in your details, and verify your email address. It's free and takes less than 2 minutes!
Yes! TripTera serves travelers and vendors from around the globe. Our platform supports multiple languages and currencies to provide a seamless experience for users worldwide.
Booking & Payments
Simply browse our services, select your desired option, choose dates and number of guests, and proceed to checkout. Follow the secure payment process to confirm your booking. You'll receive an instant confirmation email.
We accept multiple payment methods including PayPal, Stripe (credit/debit cards), PesaPal, and Flutterwave. All payments are processed securely through our trusted payment partners.
Yes, you can manage your bookings from your customer dashboard. Cancellation and modification policies vary by vendor and are clearly stated during the booking process. Refunds are processed according to the vendor's policy.
For Vendors
Register as a vendor, complete your business profile with accurate information, and submit for verification. Once approved, you can start listing your services and reaching customers worldwide.
We charge a competitive commission on each booking. The exact rate varies by service type and is clearly displayed before you start listing. There are no monthly fees or hidden charges.
Payments are processed securely and transferred to your designated bank account or payment method according to your payout schedule. You can track all earnings and payouts from your vendor dashboard.
Account & Security
Absolutely! We use industry-standard encryption and security measures to protect your personal and payment information. We never share your data with third parties without your consent.
Click on "Forgot Password" on the login page. Enter your email address, and we'll send you a password reset link. Follow the instructions to create a new password.
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