Frequently Asked Questions
Common questions about cancellations and refunds
Log in to your account, go to "My Bookings", find the booking you want to cancel, and click the "Cancel Booking" button. Follow the prompts to complete the cancellation.
Refund timing depends on your payment method: Credit cards (5-10 business days), PayPal (2-3 business days), Bank transfers (3-7 business days).
Yes, you can cancel non-refundable bookings, but you will not receive a refund. The vendor may offer credit for future stays in some cases.
Contact our support team immediately. We work with vendors on a case-by-case basis for emergency situations.
Contact the vendor directly through our messaging system to request modifications. They can adjust dates or guest counts.
Each vendor sets their own policy. You can view the specific policy during booking and in your booking details.